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      faq

      A question ? Our FAQ will surely help you find the answer

      ORDER

      Has my order been placed successfully?

      Show Answer

      After you place an order, you’ll automatically receive a confirmation email, which will show your order number and a summary of the order details..

       

      You can also review your order in the ‘My account’ section in the ‘My orders’ tab.

      How can I track my order?

      Show Answer

      You can track your order via this link : Tracking order

      You will need to enter the number of your order and your email address.

      DELIVERY

      How much is shipping - and how long will it take?

      Show Answer

      To ensure speedy and efficient delivery, Bocage offers you four delivery options:

       

      DELIVERY OPTIONS     SHIPPING COST          SHIPPING TIME    
      Tracked Post 4,99€ 6 to 8 business days
      Standard Courier 10.99€ Up to 5 business days
      Express Courier (Air) 14.99€ Up to 5 business days
           

       

       

       

       

       

       

      Standard Courier delivery is free-of-charge for purchases of €160 or more.  

      In which country do you deliver ?

      Show Answer

      EUROPE :

      - Euro Zone

      - Switzerland

      - UK

      - Turkey


      ASIA :

      - China

      - South Korea

      - Taïwan

      - Hong-Kong

      - Singapore

      - India

      - Russia


      AFRICA
      :

      - Tunisia

      - Morocco


      AMERICA
      :

      - USA

      - Canada

      RETURNS / REFUNDS / EXCHANGES

      How do I return an item?

      Show Answer

      To make a return, please click on the following link and follow the instructions below:

       

      We are unable to offer international exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store.

       

      https://web.global-e.com/Returns/portal


      1. Print the documents - the printed documents must be put inside the returned parcel

      2. When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be refunded.

      3. Please ensure the items returned are packaged into ONE parcel

      4. We suggest that you ship the parcel with an economy tracked service in order to be able to monitor the returned items

      5. Please send the items to the following address:

       

      ENTREPÔT BOCAGE 
      QUAI 101
      AVENUE DE BON AIR
      SAINT PIERRE MONTLIMART 49111
      Maine et Loire / Pays de Loire
      France

       

      Once the goods are received and processed, you will receive a refund for the returned items.

       

      Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Return Hub and has been inspected.

      How do I exchange an item?

      Show Answer

      We are unable to offer international exchanges, so if you would wish to purchase an alternative item, please, return your order and place a new one at our online store.

      How long do refunds take?

      Show Answer

      The amount of your order will be refunded to your payment card on the same day that your package arrives back in our warehouses. This refund may take several days to show up in your account.

      PAYMENT

      How can I pay?

      Show Answer

      You can pay by credit cards or Paypal. Both payement methods are secured on our website.

      Are my payments secure?

      Show Answer

      Your online payments are totally secure. Our payment provider, Payzen, is committed to offering you the strongest guarantees in terms of payment security and personal data protection.
      Payzen ensures maximum security by using the SSL protocol (encryption of all card-related data) and on the strength of its PCI DSS certification.
      Your bank details are not displayed or disclosed to the merchant at any time.

      CUSTOMER ACCOUNT

      How do I update my personal details?

      Show Answer
      To update your personal details, such as your email address, go to your customer account area in the ‘My profile’ tab. You can also manage your ‘Address book’ and enter several addresses.

      DEFECTIVE ITEMS

      My item is defective. What should I do?

      Show Answer

      We’re sorry that you’re not satisfied with your item, and to resolve this unfortunate experience, we suggest that you contact our customer service at customer-service@contact.bocage.eu. They will help you to find a solution.

      Still not found the answer to your question?

      Contact Customer Service by email service-clients@contact.bocage.fr or by phone at 02 41 71 74 00 from 10h to 12h and 14h to 16h30.

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